Shipping policy

Free US shipping on every order
Every Kivnaro order ships free to US addresses, with no minimum. Express shipping is available at checkout for $15.

Processing time
Orders ship within 2–3 business days (excluding weekends and holidays). Orders placed after noon ET or on weekends begin processing the next business day.

Tracking
When your order ships, we’ll email you a tracking number and link. You can also check your order status anytime from your confirmation email.

Where we ship
We currently ship to US addresses only.

Address accuracy
Please double-check your shipping address at checkout. Contact us right away if it needs correcting. We can’t change an address once the order has shipped.

Lost, damaged or delayed packages
If your package is lost, damaged or delayed, contact us and we’ll work with the carrier to make it right.